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Privacy

What are our privacy obligations?

Our policy is to respect and protect the privacy of all people connected with Solshine Health, including clients, providers, employees, contractors and community partners. This Privacy Policy tells you the kinds of personal information we, and others for us, collect and hold, how and why we collect and hold that information and how we use it. It also tells you how you can access and amend your personal information and how you may make a complaint if you think that we have breached our privacy obligations.

Personal information is information or an opinion about an individual whose identity is reasonably identifiable. Examples of personal information include a person’s name, address, date of birth and details about their health or disabilities.

Privacy laws do not apply to the information of corporate entities, such as providers or community partners. However, the personal information of individuals connected with those entities (such as employees) will be protected by privacy laws.

In dealing with personal information, we abide by the obligations imposed on us under federal law, including the Privacy Act 1988 (Cth) Privacy Act and the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act).

We are also bound by confidentiality and secrecy provisions in the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act). These provisions limit how we collect and use personal information and when and to whom information can be disclosed.

Our personal information handling practices

What kinds of personal information does the Solshine Health collect and hold?

We collect and hold information which is reasonably necessary for us to carry out our role. The kinds of information we collect and hold includes (but is not limited to) personal information about participants and other users of our services, and about our employees, contractors and providers.

Examples of personal information that we may collect includes:

  • name, contact details date of birth and age

  • gender, details about participants’ physical or mental health, including disabilities

  • information about participants’ support requirements

  • details of guardians and nominees, including names, addresses and contact details

  • details of feedback or complaints about services provided by us

  • bank account details

We may also collect some ‘health information’ as defined under the Privacy Act, such as information about your health or disability, doctors you have seen or health services you have received.

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You can choose to deal with us anonymously, in which case your personal information is not subject to privacy laws. However, if a person becomes, or applies to become, a client of Solshine Health, it is impractical to deal with that person on an anonymous basis and in this case we may not be able to assist you if you seek to deal with us anonymously.

How will Solshine Health collect and hold personal information?

We often collect personal information from people directly or from people who are authorised to represent them. While you do not have to provide us with all information requested, not providing this information to us may mean that:

  • we may not be able to decide whether you can become a participant;

  • decisions may be delayed while we seek further information; and

  • we may not be able to approve your plan and the supports.

We sometimes collect personal information from a third party if you have consented, been told of this practice, or would reasonably expect us to collect the information in this way. An example of this is collecting information from a healthcare service, such as a residential care facility, which is managing a participant’s care.

We, or contracted service providers acting on our behalf, may also collect personal information from third party disability support providers, state and territory governments and other Commonwealth government entities (for example, Services Australia (formerly the Department of Human Services)) where this collection is authorised under law.

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We, or entities acting on our behalf, (such as community partners) may contact you by phone, for example, to facilitate your health plans. In the event we do contact you, we will ask for certain personal information over the phone, but will only request this information once we have explained the purpose for asking for this information and once we have your consent to proceed.

Your personal information may also be collected if and when you communicate with us electronically as described in Part C, through the mail or in person. In some cases, we may record your telephone interactions with us.

If you are ever unsure about whether a person calling you is from Solshine Health or one of our community partners, before you give them any information, you should should take their name and number and call Solshine Health. If you think you may have been contacted by someone wrongly claiming to be from Solshine Health, please contact us by emailing amie.solshinenurse@gmail.com 

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